Delivery, Shipping and Return Policy
Shipping Policy
At Jaygasikell, We are committed to delivering Your curtain products in a reliable and timely manner. Once Your order is successfully placed, Our system will begin processing it immediately. Shipping times and costs may vary depending on Your location, product availability, and the shipping method selected at checkout.
Processing Time
Most orders require 1–3 business days for processing before shipment. Customized or made-to-measure curtains may require additional preparation time. You will receive email updates regarding the status of Your order at every stage.
Shipping Time
Estimated delivery timeframes are provided at checkout. Typical delivery windows include:
Domestic Shipping: 3–7 business days
International Shipping: 7–15 business days
Remote regions may require additional transit time
All shipments are handled by reputable carriers. Tracking information will be sent to Your email once the package is dispatched.
Shipping Fees
Shipping fees depend on the destination, order weight, and shipping method. Free shipping promotions may apply to selected regions or order amounts.
Delivery Conditions
Please ensure that Your delivery address is complete and accurate. Jaygasikell will not be responsible for delayed or failed deliveries caused by incorrect or incomplete address information.
If a package is returned to Us due to delivery failure, We may contact You to arrange re-shipment. Additional shipping fees may apply.
Return Policy
We aim to provide high-quality curtain products and a smooth shopping experience. If You are not completely satisfied with Your purchase, You may request a return within the applicable return window. Some products, such as customized or made-to-order curtains, may not be eligible for return unless defective.
Return Conditions
Items must be unused, unwashed, and in their original condition
Products must include all original tags, packaging, and accessories
Return requests must be made within the timeframe specified on the product page
Customized curtains are non-returnable unless damaged or defective
Return Process
To initiate a return, please contact Our support team at [email protected] with Your order number, product information, and reason for return. Once Your request is approved, We will provide detailed return instructions.
Refunds
Refunds will be issued to the original payment method after We receive and inspect the returned product. Shipping fees and other additional charges may be non-refundable unless the return is due to a Jaygasikell error.
Damaged or Incorrect Items
If You receive a damaged, defective, or incorrect product, please contact Us within 48 hours of delivery, providing photos and a description of the issue. We will arrange a replacement or offer a suitable resolution at no additional cost to You.